Entertainment Labor - Dispatching Efficiency

130,227 jobs processed - 3,289,870 calls confirmed

Organize-
Get all your jobs in one place. Attach files and notes. Share them across the internet with other administrators, dispatchers, and stewards. Keep Focused on what needs to dispatch next. Find Information fast and get off the phone faster.

Create-
Detail call sheets and find the most Skilled, most Available employees Fast. Users also login, so information is Relevant, allowing you to do your job with more Efficiency.

Dispatch-
Gather confirmations via the web.  Call Steward Notifies your users of new work via email, sms, and web app. Confirmations come fast because members participate and know when every job is published.
Dispatch is done and the sign-in sheet is printed.

    What We Do

We create and maintain a set of online tools that allow dispatchers and stagehands to communicate quickly and efficiently about the availability of work. Administrators are provided the ability to quickly share information, keeping private information private, and public information transparent. User actions and data are logged,  creating a record of accountability and building on institutional memory. Our tools enhance the ability of the local, the dispatcher, the employer, and the stagehand, to get to work with greater efficiency and better information.

Since 2003 --
No matter if you are dispatching 500 calls a month or 5000,
We have the toolbox to get you to work.

Click Below to Contact Sales!

1-855-LOAD OUT
1-855-562-3688

support@callsteward.com
sales@callsteward.com

Our Referrals

Late or no-show workers rates dropped to almost nothing. Members work more. We were not expecting that. But since the program shows you everyone's availability, we found that our members worked more and our extras worked a lot less. Call Steward has made us a really stable workforce.

Justina Vickerman
Call Steward IATSE 251, Madison, WI

The members have all said that they feel that Call Steward has increased their income. Being able to see the work available allows them to plan their life. It actually saves us money. Before Call Steward, when we would get really busy, we had to hire a couple extra people to make calls and keep track of who was going where.

Mark Rhoads
Business Agent IATSE 51, Houston, TX

"Stagehands are really keeping pace with everything and not running into real difficulties as far as the schedule and timing," President Michael Barnes said.
But Pope Francis isn't the only one coming to the City of Brotherly Love. The Stagehands union is also setting up for Madonna's Rebel Heart Tour at the Wells Fargo Center and R. Kelly's concert at The Liacouras Center, both on Thursday when the papal fence is set to go up at 10 p.m. in the Ben Franklin Parkway area.
The union is also setting up shows for the Academy of Music, the Walnut Street Theatre and Festival Pier.
...
To keep tabs, the union is utilizing an around-the-clock, Web-based program called CallSteward.com, which allows union members to see what tasks need to be completed, what specific skills are required and who they're eventually assigned to.
"Every one of these calls we hit right on the number," Barnes said. "We're on time and on budget with no injuries. It's been a pleasant experience."

'Philadelphia Business Journal'
Michael Barnes
President, IATSE Local 8, Philadelphia, PA

CallSteward.com has completely changed our unions life. I was hoping to bring our local into the 1990's, instead we are very much at the cutting edge of today's technology. I would venture to say that we are the future. If you are looking for help dispatching calls, filing reports, tracking trends and employers than this is the application for you.
Better yet CallSteward.com has created an application that allows for a new relationship to happen between the dispatcher and the workers. It is now a partnership that both simplifies the job of the Dispatcher and empowers the members. Both now working together to better accommodate our crazy schedules.
There has been one last bonus that must be mentioned. As a Union we wanted change. We wanted permission to use our voice and be heard. We wanted transparency. As simple as it may seem, this one creation has been that tool with which our union has used to embrace that change.

Ian Britton
Dispatcher, IATSE 107, Oakland, CA

Subcriptions

Local Crew
Free
less than 50 users

Organizer
$720/year
Up to 100 Users

Dispatcher
$1200/year
Up to 250 Users

Job Steward
$1800/year
Up to 500 Users

Call Steward
2,400/year
Up to 750 Users

Business Agent
$3,600/year
Unlimited Users

1-855-LOAD OUT
1-855-562-3688

support@callsteward.com
sales@callsteward.com

Features

  • Integration of databases for the dispatching of employees to various job sites based on availability and skills.
  • To make this integration and administration of data portable through password secured, SSL connections, over the internet
  • To accommodate multiple simultaneous dispatchers without causing conflict.
  • To make suggestions, without prejudice or automation, as to who goes to work based on Conflict Resolution.
  • Conflict Resolution is a display of Group Status and Skill Sets, showing All users Available or in conflict.
  • Conflict Resolution is augmented by additional metrics; shifts count, declines, passes, wishlist, and seniority.
  • Conflict is defined as Assigned to a Job, Confirmed to a Job, On Vacation, Regularly Unavailable, Declined, or Passed
  • To allow multiple levels of access through Individual User accounts; Administrator, Power User, Job Steward, and Basic User.
  • To notify employees of potential work via web app, SMS messaging, and email.
  • To collect confirmations of offered shifts via web app, SMS messaging, and email.
  • Logging of notifications sent and actions taken regarding all calls created, processed, and deleted.
  • Logging of interactions with all notes and documents
  • Users are provided access to their user profile, schedule, and published jobs.
  • Users also control their own Vacation Manager, Regularly Unavailable, Wishlist
  • Yes, and Wishlist No.
  • To provide monthly schedules of individual users
  • To export those schedules to via .ics files to third party client calendars
  • To maintain a historical record of calls accepted and declined by each employee
  • To archive dispatch records, job reports, and personnel records
  • To archive employee information, photo, and forms
  • To archive employer information, photo, and forms
  • To provide limited employer access for the creating and monitoring of labor requests
  • To export, CSV, basic employee information for the filling out of payroll forms
  • To create sign in sheets based upon data collected for each job
  • To cross reference available and willing employees to share in carpools

Call Steward Subscription Agreement

PLEASE READ THE FOLLOWING LICENSE CAREFULLY BEFORE COMPLETING THE ELECTRONIC ORDER OR SUBSCRIBING TO THE ONLINE SERVICE. YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, HAVE UNDERSTOOD IT, AND AGREE TO BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT PROCEED.

This Agreement sets forth the terms and conditions under which Call Steward agrees to provide, and you agree to use, Call Steward Software Services ("service" or "services"), including data encryption, transmission, access and storage.

  1. License:

As part of your choosing to subscribe to Call Steward , Call Steward grants you a fee-bearing, non-exclusive, non-transferable, world-wide license, solely for your own internal business purposes. Please visit the  Call Steward website http://www.CallSteward.Com. for the latest price list and terms of payment. Under the subscription license, the service will be provided only for the intended duration (as agreed upon) and you shall be responsible to renew the subscription from time to time. Non-payment of the initial subscription fee or renewal fee will cause immediate termination with 10 days notice.

  1. Restriction of use:

In addition to all other terms and conditions of this Agreement, you shall not: (i) rent, lease, license, sub license, distribute, transfer or otherwise make available to any third party the service (ii) modify or make derivative works based on the service (iii) share the user licenses but may be reassigned to the new user (iv) send spam or unsolicited messages in violation of applicable laws (v) send or store material containing software viruses, worms, or other harmful computer codes, files, scripts or programs.

  1. Right to Terminate/Modify Terms of Service:

Call Steward may modify these Terms of Service upon notice to you at any time. Call Steward may provide notice to you of any such modification by electronic mail or by publishing the changes on its Web site. In the event Call Steward modifies these Terms of Service, you may terminate your use of the Service. Your continued use of the Service after notice of any change to the Terms of Service will be deemed to be your agreement to the amended Terms of Service. Call Steward may also terminate your use or right to use the Service at any time for any reason. Call Steward reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. You agree that Call Steward shall not be liable to you or to any third party for any matter related to, arising out of, or caused by the modification, suspension or discontinuance of the Service for any reason.

  1. Member Registration and Data:

In consideration of your use of the Service, you agree to: a) provide true, accurate, current, and complete information about yourself as prompted by the Registration Process; and b) maintain and promptly update your Registration data to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current, or incomplete, or if Call Steward has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Call Steward has the right to terminate your subscription and refuse current or future use of the Service. Call Steward does not own any data, information or material that you submit to the Service in the course of using the service and not responsible or liable for the deletion, correction, damage, loss or failure of the data. Upon termination, Call Steward will make available to you a file of the data within 15 days from the date of termination.

  1. Personal Information and Privacy:

Personal information you provide to Call Steward through the CallSteward service is governed by the Call Steward Privacy Policy and applicable laws related to personal information. Your election to use the Service indicates your acceptance of the terms of the Call Steward Privacy Policy. You are responsible for maintaining the confidentiality of your Account information and other sensitive information. You are responsible for all activities that occur in your Account and you agree to notify Call Steward immediately of any unauthorized account use at security@CallSteward.Com. Call Steward is in no way responsible for any loss or damages to you or to any third party incurred as a result of any unauthorized access and/or use of your Member Account, or otherwise.

  1. Trademark:

Call Steward, Call Steward logo, are trademarks of Call Steward. All rights are reserved to Call Steward. You agree not to display or use, in any manner, the Call Steward trademarks, without Call Steward' s prior permission.

  1. Disclaimer of Warranties:

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN AS-IS-AND-AS-AVAILABLE BASIS. Call Steward EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Call Steward MAKES NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, VIRUS FREE, OR THAT ANY ERRORS IN THE SOFTWARE OR SERVICE WILL BE CORRECTED. ANY MATERIAL DOWNLOADED OR OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, MOBILE TELEPHONE, WIRELESS DEVICE OR DATA THAT RESULTS FROM THE USE OF THE SERVICE OR THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM ADVENTNET, ITS EMPLOYEES OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE.

  1. Limitation of Liability:

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Call Steward BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER OR FOR DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF THE SERVICE, THE USE OF OR INABILITY TO USE THE SERVICE, EVEN IF Call Steward HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH Call Steward RELATED TO THE SERVICE SHALL BE CANCELLATION OF THE SERVICE.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

  1. Indemnification:

You agree to indemnify and hold harmless Call Steward, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney’s fees and costs) arising out of or relating to any claims that you have used the Service in violation of another party’s rights, in violation of any law, in violations of any terms of these Terms of Service, or other claim related to your use of the Service.

  1. Termination:

You agree that Call Steward may terminate your Subscription Account and access to the Service for any reason. Cause for such termination may include but not be limited to breaches or violations of these Terms of Service or the Call Steward Privacy Policy, a request by you to terminate your Account, discontinuance or material modification to the Service, unexpected technical issues or problems, extended periods of inactivity, and requests by law enforcement or other government agencies. Termination of your Call Steward Subscription Account includes elimination of access to the Service, deletion of your account information such as your e-mail ID and Password, and deletion of data in your Subscription Member Account as permitted or required by law. If you have any questions or concerns regarding this agreement, please contact us at sales@CallSteward.Com.

  1. General: This Agreement shall be construed, interpreted and governed by the laws of the State of Maine exclusive of its conflicts of law provisions. This Agreement constitutes the entire agreement between the parties, and supersedes all prior communications, understandings or agreements between the parties. Any waiver or modification of this Agreement shall only be effective if it is in writing and signed by both parties hereto. If any part of this Agreement is found invalid or unenforceable, the remainder shall be interpreted so as to reasonable effect the intention of the parties. You shall not export the Licensed Software or your application containing the Licensed Software except in compliance with United States export regulations and applicable laws and regulations.

Call Steward

Entertainment Labor - Dispatching Efficiency

Ed Hills (ed@callsteward.com)is a Journeyman in the IATSE (International Alliance of Theatrical Stage Employees and Motion Picture Machine Operators of the United States and Canada) A theatrical lighting designer, he has also been a chief call steward, a vice president, a business agent, and perhaps most importantly a working stagehand. A Bachelor of Arts in Drama from San Francisco State and and Master of Fine Arts in Theatrical Design from the University of Southern California he has pursued this dream of portability in dispatch policy since 2003.

13 Winter Street
Dover Foxcroft, Maine 04426

1-855-LOAD OUT
1-855-562-3688
support@callsteward.com
sales@callsteward.com