It immediately changed our lives, and the Business Agent's life, for the better. What used to take a stack of legal pads and hours on the phone was significantly reduced. Large calls can now be filled in half the time it used to take us in the "old days". As our volume of work has increased over the last few years, we have become more efficient in managing our workforce. Workers now can state their preferences, and request holiday off time, personal days, and recurring unavailability...